"A Weekend with Pablo Picasso" Viewing Tips
Tips and Tricks to View Herbert Siguenza's <br>A Weekend with Pablo Picasso
On demand March 6–April 4, 2021
Viewing Details
Before You View
- STEP 1: Make sure you are connected to the internet, and that the volume on your device (e.g. computer, iPad, mobile phone) is not muted.
- STEP 2: Click on your unique viewing link. Your internet browser will open, and a video player will appear. You will see a welcome message to assure you that you are in the right place.
- STEP 3: Make sure the video player volume is up and not muted by clicking on the "play" button (white arrow, ᐅ) in the middle of the player. A menu will appear at the bottom of the video, with a volume icon in the lower left corner. This will adjust the volume levels for the movie.
- STEP 4: Click the "play" button (white arrow, ᐅ) again, and enjoy!
FAQ
Where can I view A Weekend with Pablo Picasso?
The film can be viewed on demand from your computer, smart phone, or tablet.
What does on demand mean?
On-demand means you can view the film anytime, anywhere, at your convenience!
Do I need to watch the movie right away?
You will be able to view A Weekend with Pablo Picasso anytime between your date of purchase and April 4, 2021.
What if something comes up and I have to leave the performance?
Your purchase allows you to return to the video up to three times in the case of technical issues, or any other reasons why you may need to close the browser window.
What counts as a "view"?
Watching five consecutive minutes of video counts as a view.
What's the refund policy?
There are no refunds for this event.
Is my registration fee or ticket transferrable?
No transfers or sharing are allowed for this event.
May I give this as a gift or purchase access for multiple households?
Yes, you may gift access to friends and family! To do so, you will need to make a separate purchase for each household and provide a different name and email address associated with that household.
Why can I see the video, but not hear sound?
Click the "audio" icon inside the video player and make sure it is not set to mute and/or select your preferred level of volume. Please ensure that the video does not say "mute" anywhere on the screen. Also confirm that the device from which you are viewing the video is not on mute and that the volume is not turned down.
What if I experience technical difficulties or am unable to view the film?
Please note that the Caltech Ticket Office staff is not responsible for technical difficulties on your home devices or any issues with your local broadband or wifi.
More Questions?
Contact the Caltech Ticket Office via email at events@caltech.edu or leave a message with a callback number at (626) 395-4652. Voicemail is monitored and calls will be returned by a ticket office representative.
Trouble Shooting Suggestions for Buffering or Audio Issue
Multiple apps running on your device can slow down the video performance and monopolize the bandwidth.
Background downloads can saturate a users internet connection. Make sure your computer isn't downloading any updates, and close any open windows with streaming services like Netflix and Youtube loaded.
If someone else on the same network is performing any of the actions listed in the previous point, then it can cause buffering. It's also worth checking your smart phone/devices to see if they're downloading any updates.
Some Internet Service Providers (e.g. Spectrum, AT&T, etc) have issues with congestion during peak video streaming hours, usually in the evenings.
Your browser stores recently visited websites (or portions of it such as images and videos) in a temporary file called the cache. If refreshing your browser didn't work then forcing the browser to clear its cache is the next step.
This helps to clear the browser cache and re-establish a connection with the streaming server.
Best video performance is attained by using the most recent version of your web browser software.
Sometimes these devices can lock-up resulting in slow or non-existent internet throughput. Simply unplug each device, wait approximately one minute then re-connect the power. Within a minute or two they should be back online again.